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Welcome to Qazaqstan Tourism Kairatbek (“Company”, “we”, “our”, “us”).
By accessing or using our website, products, and services (collectively, the “Services”), including, but not limited to, guided tours, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all aspects of our business, both online and offline.
If you do not agree, please do not use our Services.

Effective Date: 01/01/2025

You must be at least 18 years old or have parental/guardian consent to use our Services. If participants are minors (under 18), they must be accompanied by an adult.

You agree to use our Services only for lawful purposes and in compliance with all applicable laws.

Participation in our tours is voluntary, and you acknowledge the inherent risks involved, including but not limited to accidents, injuries, theft, adverse weather conditions, and transportation delays.

We reserve the right to refuse service to anyone for any reason, including but not limited to disruptive behavior, intoxication, or failure to comply with safety instructions.

It is the participant’s responsibility to possess valid travel documents.

Participants must secure any required visas or permits.

Participants should check entry/exit requirements with embassies.

We are not responsible for issues arising from missing, invalid or incorrect documents.

All related costs are the participant’s responsibility.

All tour prices are listed in CHF and are subject to change without notice.

To secure a booking, a non-refundable deposit or full payment of 500 CHF must be made at the time of reservation.

If payment is not received by the due date, your booking may be canceled without notice.

Additional fees may apply for last-minute bookings, changes, or special requests.

We accept no liability for incorrect payment details provided by the customer. In the event that the payment fails due to incorrect payment details provided by the customer, or if a technical issue occurs preventing the completion of payment, it is the customer’s responsibility to promptly correct the details or provide an alternative payment method. If the payment issue is not resolved within 5 business days of the booking, your reservation may be automatically canceled, and no refund will be provided. We are not responsible for any issues arising from the customer’s payment provider, including but not limited to, transaction errors, insufficient funds, or payment system failures. Customers will be notified of any failed transactions and must take action to rectify the issue promptly.

All dates, itineraries, and prices are valid from 01 January 2024 until 31 December 2025. Any information beyond 31 December 2025 is indicative only and subject to change without prior notice.

Booked services are valid only for the specific dates indicated in the invoice or booking confirmation. Any changes to the dates may be subject to availability, additional fees, or cancellation policies as outlined in these Terms and Conditions.

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

If we make a major change, we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only, or accepting an alternative tour offered.

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations, or non-refundable flights.

At the time of booking, a non-refundable deposit of CHF 500, as applicable, per person per trip, is required for your booking to be confirmed.

If your booking is made within 15 days of the departure date, the full amount is payable at the time of booking.

Please note that a higher deposit may be required for certain selected trips, which will be communicated at the time of booking.

If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your deposit.

Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 15 days before the departure date. Please note that full payment may be required earlier for some selected trips. If this balance is not paid on or before the due date, we reserve the right to treat your booking as canceled by you.

In order for us to confirm your travel arrangements, you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date, and any pre-existing medical conditions that may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without the provision of these details.

The land price of your trip includes:

• All accommodations as listed on the website
• All transport listed on the website
• Sightseeing and meals as listed on the website
• The services of a group leader as described on the website

The land price of your trip does not cover the following:

• International or domestic flights unless explicitly mentioned in the itinerary
• Airport transfers, taxes, and excess baggage fees unless specifically included
• Meals outside those listed in the itinerary
• Visa and passport fees
• Travel insurance
• Optional excursions, activities, and any personal expenditures

Our trip prices are subject to variable and seasonal pricing, both of which are standard practices within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions, and availability. It is likely that different passengers on the same trip may have been charged different prices. Your best option if you like the price you see is to book at that time. Once you have received a quote, the price will be locked in provided you pay the required deposit prior to the quote’s expiry.

Any reduced pricing or discounts that may become available after you have paid your deposit will not apply.

If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply.

The most up-to-date pricing is available on our website.

Cancellations made 15 days or more prior to the scheduled tour date are eligible for a refund, subject to a deduction of the non-refundable deposit.

Cancellations made within 15 days of the scheduled tour date are non-refundable.

No refunds will be issued for participants who fail to attend the tour, including no-shows or those who arrive late. Late arrivals are subject to the discretion of the tour guide. If the participant misses the scheduled departure, the tour will proceed without them, and they forfeit their payment. However, we may make reasonable efforts to accommodate late arrivals by attempting to meet up with the group at a later location, time permitting and at the sole discretion of the tour guide.

If a participant voluntarily leaves a tour or is removed due to behavior, health, or safety concerns after the tour has commenced, the Company is under no obligation to provide any refund for unused services, accommodations, or activities.

Tours may be rescheduled at our discretion, subject to availability.

We reserve the right to cancel a tour due to weather conditions, safety concerns, low participation, or unforeseen circumstances. In such cases, customers may receive a full refund or reschedule for a later date.

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs.

If the minimum group size is not met, the Company reserves the right to cancel the trip up to 30 days before the scheduled start date. In such cases, we will make every effort to offer you an alternative trip or, if you prefer, provide a surcharge option to operate the tour with fewer participants. If neither option is acceptable, you are entitled to a full refund of the tour price previously paid. No additional claims will be accepted.

We are not responsible for reimbursement of personal expenses incurred due to tour cancellation, including but not limited to flight tickets, accommodation, travel insurance, visa fees, transportation costs, or any other related expenses.

Our failure or delay in enforcing any provision of these Terms and Conditions shall not constitute a waiver of such provision or our right to enforce it later.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.